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Jira client interaction3/14/2023 ![]() Or they do it their own way instead of doing it the way you asked them to. They probably don’t understand how important the task is or how to tackle it. Often the client does not perform their task well, for different reasons. So… Help Your Client to Perform Their Tasks However, it is in your best interests to not trust them too much. The client may tell you: “sure, we will do it”. Your next steps depend on it, and the job is blocked until the client does their part. This is a job that has to be performed by the client. For example, you cannot decide which subset of users have to be migrated from Jira A to Jira B or how to merge users which exist in both instances. As an external contractor, there are many decisions you cannot make for them. Once the scope is defined, there is a lot of work for you and your team, but also there are always some pieces of work which have to be done by the client. But when it comes to business, try not to trust the client □ Mutual trust - on a human interaction level - is a must. You have to talk to the client a lot throughout all stages of the migration. Jira migrations cannot be done without client interaction. However, if you manage to explain that from the very start reasonably, then things will go smoothly. There could be confusion and disappointment on the client’s side: “I hired YOU to do the job. Jira to Jira migrations do not work this way usually. Don’t let them live within an illusion that you would perform all the work yourself. ![]() Insist that the overall success of the project depends on their contribution and cooperation. Furthermore, you will guide the client through the tasks that they have to perform themselves. Deliver the message that you, as an Atlassian expert, will do most of the job. There are tasks that you cannot do without the client, so they should be ready to allocate time and resources. Tip One: Prepare the ClientĪt the very start, explain to the client that there is a difficult journey ahead and that at times it requires their contribution. It provides a set of items you could add to your list to cut the risks bound to client communication: the risks which have a direct influence on the budget, the timeline, and the success of the project on the whole. This post is nowhere a complete guide to building your communication with your clients. These rules are a result of some lessons that we have learned the hard way. I am going to share some of the rules we now use in our company. The way you interact with the client can be one of the factors that define success or failure. Jira/Confluence migration is a pretty specific process. In this post, I am going to take a different approach and focus on communication with your client. There are some tools out there to help you, but we are not going to talk about the technical side of the migration (merge) now. Merging two or more active Jira instances into one, with a big amount of projects, users, and configuration schemes is a task that takes a great deal of effort. Our team at Rozdoum has performed Jira merges several times, and it was always a pain.
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